No Quibble Returns Policy: If you wish to return an item, please contact us by phone, eMail, or letter within 30 days of receipt (quoting our order number from our delivery document). Goods should be returned to us (at your cost) in their original, undamaged and unused condition & with their original packaging for a full refund of the purchase price. Please follow the return instructions below.
We do take great care with our packing, but unfortunately, carriers don't always take the same care and goods can still be damaged in transit.
Please examine all goods on receipt and notify us immediately, preferably by telephone, of any damage. Please quote the 'Order No.' from our delivery document. We will also need precise details of the damage. In some cases, we may request photographs. Please retain all original packaging and our delivery document until we advise otherwise.
If we advise that it is necessary to return goods, please follow the return instructions below.
We check all goods prior to despatch, but occasionally, faulty goods can slip through the net.
Please examine all goods on receipt and retain our delivery document and all original packaging until you are happy with the correct functioning of your goods. As soon as a fault is identified, please notify us, preferably by telephone, quoting the 'Order No.' from our delivery document. We will also need precise details of the fault. In some cases, we may request photographs. Please retain all original packaging and our invoice until we advise otherwise.
The vast majority of faults (e.g. scratches, discoloration, broken parts) should be obvious on receipt and we would expect notification within 48 hours of receipt. Other functional faults may take longer to manifest themselves, and we would expect notification within 21 days of receipt. If we advise that it is necessary to return goods, please follow the return instructions below.
If we agree that the goods are faulty and that the fault(s) were inherent in the product prior to receipt, we will replace them at our cost and also refund your return postage costs (if applicable). If a replacement is not available, we will refund your original payment.
When necessary, goods should be returned to the address below. Please ensure that you quote the 'Order No.' from our delivery document as well as the reason for the return, otherwise we may not be able to process the return.