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Returns

If you wish to cancel your order and return your goods, just notify us within 14 days of receipt of your order and we will refund your payment. Goods should be returned to us (at your cost) in their original condition and with their original packaging. Please follow the return instructions below.

Damaged Goods

We do take great care with our packing, but unfortunately, carriers don't always take the same care and goods can still be damaged in transit.
Please examine all goods on receipt and notify us immediately, preferably by telephone, of any damage. We reserve the right to refuse damage claims if we are not notified within 48 hours of receipt. Please quote the 'Order No.' from our invoice. We will also need precise details of the damage. In some cases, we may request photographs. Please retain all original packaging and our invoice until we advise otherwise.

If we advise that it is necessary to return goods, please follow the return instructions below.
If we agree that the goods arrived damaged, we will replace them at our cost and also refund your return postage costs (if applicable). If a replacement is not available, we will refund your original payment.

Faulty Goods

We check all goods prior to despatch, but occasionally, faulty goods can slip through the net.

Please examine all goods on receipt and retain our invoice and all original packaging until you are happy with the correct functioning of your goods. As soon as a fault is identified, please notify us, preferably by telephone, quoting the 'Order No.' from our invoice. We will also need precise details of the fault. In some cases, we may request photographs. Please retain all original packaging and our invoice until we advise otherwise.

The vast majority of faults (e.g. scratches, discoloration, broken parts) should be obvious on receipt and we would expect notification within 48 hours of receipt. Other functional faults may take longer to manifest themselves, and we would expect notification within 21 days of receipt. If we advise that it is necessary to return goods, please follow the return instructions below.

If we agree that the goods are faulty and that the fault(s) were inherent in the product prior to receipt, we will replace them at our cost and also refund your return postage costs (if applicable). If a replacement is not available, we will refund your original payment.

Return Instructions

When necessary, goods should be returned to the address below. Please ensure that you quote the 'Order No.' from our invoice as well as the reason for the return, otherwise we may not be able to process the return.
It is also advisable to obtain proof of posting for your returned package.

Return address:
from Then to Now
Dagfields Craft Centre
Nantwich
CW5 7LG